Return & Exchange
Any product bought from Flossie’s online store can be exchanged from
the Online Store ONLY, provided it is unused and still has the label and tag in their original state
(We do not offer exchanges unless we deliver the incorrect order or the product is faulty).
This policy is applicable to local orders only.
- For international orders, we do not offer exchanges unless we deliver the incorrect order or the product is faulty.
- For products on Sale we do not offer exchanges unless we deliver the incorrect order.
- Exchange Policy is only liable within 14 days after the goods are delivered.
Flossie does not offer a exchange/refund policy once the order is processed.
However, you are eligible for a exchange if we have delivered a wrong item to you or the one you received is faulty or damaged.
In that scenario you can contact our customer services center by emailing us at
firstname.lastname@example.org or can call us at (+92) 321 900 2222 along with your order number for our customer care representative
to schedule the right one for you.
You may cancel your order at any time before the order has been processed.
Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information.
As soon as the product has been shipped, our exchange policy will be applicable. Flossie has the authority to cancel orders for reasons such as;
the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.